AR Rent A Car Rental Terms

To rent and operate a vehicle, the primary driver and any additional authorized drivers must meet the following criteria:

• Be at least 21 years of age (25 for the van category). A higher security deposit may be requested for high-value vehicles or drivers who have held their licence for a short time.
• Hold a valid, unendorsed driver's license issued at least 1 year prior to the rental date.
• Provide a valid Passport or National Identity Card.
• International renters must provide an International Driving Permit (IDP) if their domestic license is not printed in the Latin alphabet.

The rental agreement constitutes a legally binding contract between AR GROUP d.o.o. SARAJEVO - PODRUŽNICA AR GROUP RENT SARAJEVO (the "Company") and the individual or entity renting the vehicle (the "Renter"). The rental period commences upon the handover of the vehicle keys and concludes when the vehicle is returned to and inspected by an authorized Company representative.

A security deposit may be requested at the time of pickup to cover potential excess liability, fuel shortages, or late fees. The deposit is paid in cash — no credit card is required — and returned in cash upon the safe return of the vehicle. Rental charges are calculated on a 24-hour basis.

A higher security deposit may be requested for high-value vehicles or drivers whose licence has been held for a short time.

All rental vehicles include standard Third-Party Liability insurance as required by the laws of Bosnia and Herzegovina. Collision Damage Waiver (CDW) and Theft Protection (TP) are included in standard rates, subject to a mandatory excess/deductible amount specified in your rental agreement.

An optional zero-excess Complete cover is available at pickup, and any damage is documented jointly, on the spot.

Exceptions to Insurance Coverage:

Insurance coverage is entirely voided, and the Renter assumes full financial responsibility for all damages, if the vehicle is operated:

• Under the influence of alcohol, drugs, or other intoxicating substances.
• By an unauthorized or unregistered driver.
• Off-road or on unpaved surfaces resulting in undercarriage or tire damage.
• In violation of any traffic laws of Bosnia and Herzegovina.

Vehicles are provided in good operating condition, clean, and free of undisclosed defects. A joint inspection will be conducted prior to departure, and any existing damage will be documented on the rental agreement. The Renter is responsible for returning the vehicle in the exact same condition. Any new damage, missing accessories (including keys, documents, or spare tires), or requirement for excessive interior cleaning will be charged directly to the Renter's credit card.

We operate on an as-received fuel policy, meaning that the vehicle needs to be returned with the same amount of fuel it had when it was received. Returning the vehicle with a lesser amount of fuel will cause a charge for the missing fuel at a premium refueling rate, plus an administrative refueling fee.

Standard daily rates include unlimited mileage within Bosnia and Herzegovina and abroad once cross-border travel is authorised. Cross-border travel requires explicit prior written authorization from the Company and the issuance of a Green Card, which may incur additional fees.

Free cancellation is permitted up to 48 hours prior to the scheduled pickup time. Cancellations made within 48 hours of pickup will incur a fee equivalent to one day's rental charge. Failure to collect the vehicle without prior notice will result in a charge equal to the full rental amount. Repeated cancellations made less than 24 hours before pickup may require a pre-payment before future bookings are accepted.