Car rental guide
First time renting with us? Here's everything worth knowing before you book — no small print, no surprises.
Requirements
Licence held 1+ year, ID or passport, and a payment card for the deposit. Minimum age 21 (25 for vans). International licences welcome.
A higher security deposit may be requested for high-value vehicles or drivers whose licence has been held for a short time.
Insurance
CDW, theft protection and liability are always included. Optional zero-excess cover available at pickup. Damage is documented together, on the spot.
Fuel & mileage
As-received fuel policy and unlimited mileage on standard daily rates. Return the car with the same fuel level it had at pickup.
Frequently asked questions
What do I need to rent a car?
A valid driving licence held for at least 1 year, an ID card or passport, and a credit or debit card for the security deposit. Drivers must be 21 or older (25 for the van category). A higher security deposit may be requested for high-value vehicles or drivers whose licence has been held for a short time.
Is insurance included in the price?
Yes. CDW, theft protection and liability are always included. Optional zero-excess Complete cover is available at pickup. Damage is documented together, on the spot.
Can I pick up at the airport and return downtown?
Yes — one-way rentals between any of our locations are free of charge. Just choose different pickup and drop-off locations when booking.
What is your fuel policy?
As-received. The car must be returned with the same fuel level it had at pickup — we note it together on the handover form. No prepaid fuel tricks; missing fuel is billed at a premium rate plus a refuelling fee.
How does booking approval work?
After you submit a booking request we confirm availability and approve it, usually within a few hours. Your card is only charged after approval, and an approved booking blocks the car for anyone else.
Can I cancel or change my booking?
Yes, free of charge up to 48 hours before pickup. Within 48 hours a one-day rental fee applies, and a no-show without notice is charged in full. Repeated cancellations made less than 24 hours before pickup may require a pre-payment before future bookings are accepted.
Rental terms & charges
Deposits, optional cover, payment, returns and everything that can be charged — stated up front.
How much is the security deposit?
A deposit is only requested from new drivers or first-time bookers, and ranges from 100 EUR to 900 EUR depending on the vehicle class. If full zero-excess cover is chosen, no deposit is needed.
How much does zero-excess cover cost?
Zero-excess cover costs between 10 EUR and 20 EUR per day, depending on the vehicle. It can be added at pickup.
Which payment methods do you accept?
All major credit and debit cards are accepted, and cash is accepted as well.
Is there a grace period for late returns?
Yes. An overstay of more than 2 hours beyond the agreed return time is charged as an additional rental day.
What happens if I return the car with less fuel?
The difference between the fuel level at pickup and at return is charged, plus a 20 EUR refuelling fee.
Are there cleaning, smoking or pet charges?
If the vehicle is excessively dirty (major interior stains, spillages, large amounts of trash) a 20 EUR fee may apply. Smoking is prohibited and a 50 EUR deep-cleaning fee applies. There is no pet charge.
How are traffic fines handled?
Traffic fines are sent by the police to our administration, which then relays the driver's details to the police.
What should I do after an accident?
Any damage or accident must be reported to us immediately, and you must not leave the scene until the police report has been completed.
What happens if the car breaks down?
Roadside assistance can be called at any time — please notify AR Rent a Car first. If a major mechanical problem occurs, a replacement vehicle is provided within 24 hours.
Who pays for tolls and parking?
Tolls and parking fees are the responsibility of the client.
What is your no-show policy?
A no-show without prior notice is charged as the full rental amount. Repeated cancellations made less than 24 hours before the booking time may require a pre-payment before future bookings are accepted.
Can the vehicle be substituted or upgraded?
Upgrades are possible on request. In case of mechanical issues, a free replacement vehicle of the same or better class is provided.
Which law and court apply to the rental contract?
The rental contract is governed by the law of Bosnia and Herzegovina, and the competent court in Sarajevo has jurisdiction over any dispute.